Fast Food Delivery System
Our one-number call centre solution is designed to process orders on behalf of many fast food outlets from a central location, dispatching the order by a communication link to the appropriate store.
There is no limit to the number of stores/order takers the system can support.
Please contract us for more information on this solution.
Order Taking System
- Delivery Guarantee Option
- Map Grid Analysis
- Standard Daily Reports
- Periodic Reports
- Marketing Reports
- Credit/Refund History
- Sales Analysis
- Sales Breakdown
- Sales Distribution
- Ordertaker Statistics
- Cancellation Records
- Cash Consolidation
- Customer Sales History
- Fast Order Entry
- Calling Line ID Option
- Customer Database
- Customer Last Order
- Street and Boundary Verification
- 2 For 1 Order Entry Option
- Street, Product, Topping Selection Windows
- Operator Bulletin Board
- Coupon Processing And Validation
- 3 Tax Levels
- Change Order Type
- Modify Order Information
- Inquiry Windows
- Complaint History Tracking
WHY COMPUTERIZE DELIVERY?
Customers appreciate friendly order takers who conduct themselves in a professional manner. Improve your Company’s image with professional order takers who are trained with one thing in mind – Customer Service.
Time spent taking an order is dramatically reduced. A computerized delivery system provides instant information on all repeat customers. A regular customer can give their telephone number, ask for their regular order and get off the telephone quickly – Fast Service.
With proper training, order takers can increase sales by up selling.
The order taker is the liaison between your company and the customer. A professional impression at that point of contact can instill confidence in your product and generate customer loyalty.
CUSTOMER BASE CONTROL
A computerized delivery system will tell you exactly where your business is coming from. This information can be invaluable in determining issues such as: where to locate the next store; customer profiles and success of advertising and coupon campaigns.
Our experience shows that 10% of manual orders taken are incorrect. This results in lost revenues and/or additional expenses arising from wrong phone numbers and/or addresses; incorrect product or toppings; illegible orders; incorrect pricing.
With a proper driver control system, delivery operations always know where their drivers are, which orders they are delivering (or have delivered) and how much they owe. The system will also provide information to help you determine how to efficiently schedule and route your drivers.
Order status, customer information, order history, in-store specials; these are just a few advantages available, at your fingertips. These quick glimpses improve the telephone process.